Privacy policy

The free checker

The checker runs entirely in your browser. The airports, airline, date and delay details you enter are worked out on your device and are not sent to us. They are kept in your browser tab's session storage so the letter pack page can use them, and are deleted when you close the tab.

The letter pack

The names, booking reference, address and other details you type into the letter pack are also kept only in your browser tab's session storage. Your letters are written on your device; we never receive or store them. You send them to the airline yourself.

Payments

Payments are handled by Stripe. When you pay, Stripe collects your card details, email address and billing country on its own payment page; we never see your full card number. Stripe sends us a record of the payment (amount, date, email address, card brand and last four digits), which we keep for 6 years because UK tax law requires us to keep sales records. Our legal basis is performing our contract with you and our legal obligations.

Stripe also uses this information, and data about your device, to prevent fraud, as an independent controller. Stripe may process data outside the UK and EU, including in the United States, with safeguards in place. See Stripe's privacy policy.

Emails

If you email us, we use your email address and message only to reply, and delete them within 2 years unless they relate to a payment, which we keep with that payment record.

Server logs

Like any website, our web server records each request: your IP address, the page requested, the time and your browser type. We use these logs only to keep the site secure and working. They are deleted automatically as the logs rotate, normally within a few weeks. Our legal basis is our legitimate interest in running a secure site. The site is hosted on a server in the UK or EU provided by Fasthosts (IONOS).

Fonts

The site's font loads from Google Fonts, so your browser sends your IP address to Google when a page loads. Google's own privacy policy covers that request.

Cookies

We don't set any cookies and we don't use analytics or advertising trackers. See our cookie policy for details, including the cookies Stripe sets on its own payment page.

Your rights

You can ask to see, correct or delete personal information we hold about you, object to how we use it, or ask for a copy to take elsewhere, by emailing hello@delayowed.com. We'll reply within a month. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk, or, in the EU, to the data protection authority in your country.